Help Center

We ship your package(s) within 3-7 business days. 

After shipping we will send you an e-mail & text message to inform you.

From 10th June 2020 - We stopped using Economic Shipping. We work with YunExpress & Yanwen to deliver our packages through out the world.

Delivery Rate(s);

United States: 7-20 Days
Canada: 10-20 Days
Europe: 7-15 Days
Italy & France: 10-20 Days
Australia: 15-30 Days
Russia: 12-25 Days
Turkey: 17-35 Days
Arabian Countries: 15-25 Days (We use Aramex)
Mexico: 15-25 Days
Brazil: 15-25 Days
Hong Kong: 5-15 Days
Taiwan: 5-15 Days
Other Asian Countries: 10-20 Days

Roughly we deliver the most countries within 15-29 Days.

If you want Exact delivery rate of your country, you can reach us via;
Email: aviationshopltd@gmail.com (or support@aviationshop.com)
WhatsApp: +447384719868

Note: We have our own factory located in China, and we directly ship out from our Asian warehouse.

We ship our products Worldwide including all countries in the world ;)

So you don't need to worry about "If we ship to your country?" - Yes we do.

Shipping Address: 

We only accept ENGLISH letters on shipping addresses. Please do not use your own language including Russian, Chinese etc. while setting your delivery address. Otherwise, we will require a confirmation E-MAIL about your address in English letters.

We are located in United Kingdom / England. 

However, we ship our products from various warehouses in order to reduce the cost of our products. 

So you can expect your products to be shipped from U.K, USA, China, Singapore, Japan.

We have professional application to help you tracking your packages 24/7 from our website. 

Please Click Here to visit our tracking page;

Please reach us via;

Email: support@piloteyesstore.com

Whatsapp: +447384719868

Skype: piloteyes7378

We will help you to track your package.

Please note that, we ship our products within 3-7 business days. 

Tracking numbers are automatically e-mailed to you after shipping. Basically, our system works fully automated. 

Our warehouse ships -> enters the tracking -> you get an e-mail & text message from us.

You can find your tracking code after login at your account and click on your order.

You should see this section if your products are shipped;

If you still cannot find your tracking code, you can Click Here to visit our tracking page, where you can track your packages with your e-mail and order number only.

Some products require longer time than normal as it takes a little time to manufacture them for you.

Please allow 2-3 more days, and if you still don't have by then, 

please reach us at;

Email: aviationshopltd@gmail.com (or support@aviationshop.com)

Whatsapp: +447384719868

Note: We ship within 3-7 business days, Saturday and Sunday's are not counted as business days.

No problem at all! - Simply e-mail us at;

Email: aviationshopltd@gmail.com (or support@aviationshop.com) including your order number and exact problem. 

You will need to return the product in original condition within 30 days to our warehouse, or we may offer you different options. Simply contact with us if you face with this kind of problems. 

More About Choosing your correct size

Some of our products are produced in Asian factories, therefore, sizes may be small or bigger. On each product there is a specific size chart, and our recommendations.

For example, 80% of our Jackets have Size Chart Guide, where you can select your best size based on your Weight and Height.

PLEASE VISIT EACH PRODUCT TYPE's Description section to learn more about its size. 

If you are not sure, please contact with us, our support team will be very happy to assist you.

After receiving your product, you have 30 days to return it back to our CHINA Warehouse in original condition.

If you want to return a product for some reason, you must cover the shipping fee of return. 

We cannot pay shipping fees on any kind of return since International shipping is very expensive.

In order to arrange your return safely, please reach us first! at;

Email: aviationshopltd@gmail.com (or support@aviationshop.com)

WhatsApp: +447554055428

Skype: piloteyes7378

It can happen very rarely, but our warehouses may make mistakes time to time during busy shipping seasons.

No worries, we will not ask you to return the wrong product.

All you need to do is to contact with us at support@aviaitonshop.com with your ORDER NUMBER, and ORIGINAL PHOTO of the product you received.

Our support team will investigate this problem within 24 hours, and arrange you a replacement as soon as possible.

1) If we fail to deliver within 60 days after shipping, we will refund fully. 

2) If you return the product in original condition back to our China warehouse, in 30 days after receiving, we will fully refund. 

You can safely pay with your Credit Card, Bank Card, or Debit Cards on our website. 

We use a system called Stripe (World's leading & most safest) Credit Card payment company.

Please do not hesitate paying with Credit Card.

We can accept this kind of payments, but you will need to contact with us via e-mail or our Live Chat to arrange this option.

Our system will not create orders with those payment methods.

We are the World's Biggest Aviation Shop with over 300.000+ Products.

We offer the cheapest prices among other stores.

30 Days Return & Refund Policy.